Frequently
Asked Questions

RxSS Plus is a licensed pharmacy that coordinates prescription fulfillment and delivery upon patient request. RxSS Plus works with affiliated pharmacies, including ScriptHero Pharmacy, to dispense prescription medications to your doorstep.

Rx Savings Solutions (RxSS) provides prescription transparency tools and pharmacy benefit navigation services to members whose employer or health plan offers Rx Savings Solutions.

ScriptHero Pharmacy is part of a larger dispensing pharmacy network that utilizes cutting-edge technology to serve patients nationwide.

Prescriptions sent to RxSS Plus are transferred to ScriptHero Pharmacy, where licensed pharmacists manage prescription fulfillment and delivery to customers throughout the country.

RxSS Plus is proud to make ScriptHero Pharmacy’s services available to Rx Savings Solutions members, which is why we are RxSS Plus, powered by ScriptHero Pharmacy.

When you pick RxSS Plus to coordinate your prescription delivery, benefits include:

• the convenience of delivery, plus a non-insurance (cash) price option that can be less expensive
• access to expert support from certified pharmacy technicians
• a streamlined filling process since insurance is not required to complete your order
• avoiding some restrictions required by your prescription benefit plan, such as prior authorizations.

RxSS Plus is currently only serving Rx Savings Solutions members. If your employer or health insurer offers Rx Savings Solutions as part of your benefits, you may have access to this service.

Click “Request Delivery” next to each delivery-eligible medication that appears in the “Medicine” page of your Rx Savings Solutions portal or mobile app or choose delivery as your preferred fulfillment option. All available fulfillment options, including RxSS Plus, will be shown to you.

If RxSS Plus is selected, the pharmacy will work with your prescriber to obtain copies of your prescriptions and coordinate dispensing to your doorstep.

No. As part of the RxSS Plus service, we will request a prescription transfer from your prescriber or facilitate a prescription transfer from your existing pharmacy, unless you prefer to contact your prescriber or pharmacy directly as necessary.

Currently, RxSS Plus operates independently from health insurance or pharmacy benefit plans and is not an “in-network” pharmacy. But, due to many factors, our members often enjoy lower prices on a variety of prescription drugs.

Reimbursement policies differ from company to company and even between different insurance plans offered by the same company.

If your plan does reimburse for purchases made outside the plan or at an out-of-network pharmacy, you will likely need to submit a claim and proof of purchase. Please check with your insurance provider for more information.

Depending on the medication, your cost may be higher or lower than what you would pay for mail-order though insurance.

With RxSS Plus, you also may NOT be required to:

• purchase certain quantities of the medication
• try a similar medication beforehand that your insurer prefers to cover (“step therapy”)
• wait for the insurance company to approve a medication your doctor prescribes before you can purchase it (“prior authorization”)

Your medication is shipped to your desired location using ground shipping carriers.

Prices for any prescription will vary based on quantity, dosage, insurance coverage (if any), pharmacy, delivery options, and many other factors. The Rx Savings Solutions portal or mobile app displays all available options—including similar medication options—along with out-of-pocket costs.

The same information is available over the phone with RxSS Plus Member Support. Our price may be the lowest-cost option, but not always.

RxSS Plus accepts prescriptions for more than 1,200 medications. You can determine whether RxSS Plus can accept yours by using the search feature in your Rx Savings Solutions portal or mobile app or by calling RxSS Plus Member Support.

RxSS Plus simplifies the refill process by automatically keeping track of when your medications are due for refills. As the refill date approaches, you will receive an email from RxSS Plus to confirm and pay for your medication refill. If you are out of refills, we will proactively work with your doctor to get the required refill request.

You can pause delivery by changing the settings on the “Medicine” page of your Rx Savings Solutions portal or mobile app, or by simply not ordering at the next refill date. You can resume delivery anytime by requesting delivery in the same portal or app page. If you need your prescription transferred to another pharmacy, we can assist with that also.